Royal Enfield Wingman

Royal Enfield Wingman FAQ's

• What is Royal Enfield Wingman?

  Royal Enfield Wingman creates a close bond between the rider and the motorcycle by having a constant and seamless communication through the Royal Enfield App. The Royal Enfield Wingman takes care of both rider and the motorcycle all the times

• I don't have the Royal Enfield App; can I still access Royal Enfield Wingman?

  Royal Enfield Wingman experience can be accessed only through the Royal Enfield App. However, the proactive support by the GRID team (Royal Enfield Proactive support team) will be available irrespective of you having access to the App. The recommendation is to login to the Royal Enfield App to experience the Royal Enfield Wingman features to its fullest capability

• Will it work on both Android and iOS?

  Yes, it will work on both Android and iOS.

• What are the features of Royal Enfield Wingman?

  The Royal Enfield Wingman is equipped with many features to support its riders, a few prominent one are as follows:
  
  a) Live tracking
  b) Last parked location
  c) Trip summary
  d) Vehicle Alerts
  e) Proactive support by the GRID team
  

• What is Proactive Support by the GRID team?

  Any probable failure in the motorcycle, which causes immovable situation will be addressed by the GRID team by arranging Roadside Assistance.

• What are the operation hours of the GRID team?

  The GRID proactive support will be available between 9am to 6pm & RSA support on 24X7 on all days.

• Should I subscribe to the Wingman after I purchase my motorcycle?

  Royal Enfield Wingman comes with a 5 years data subscription from the day of motorcycle purchased. After 5 years, the data recharge has to be done by the customer.

• Can I use Wingman for other models of Royal Enfield?

  The current version of Royal Enfield Wingman is developed for Super Meteor 650 and Shotgun 650 only. It will not work in any other model of Royal Enfield.

• Can I delete my rider history?

  Yes, the trips can be deleted from the RE App.

• Can I view a 1-year-old trip record on Wingman?

  Currently all trip reports, until 3 months history can be viewed from the Royal Enfield app.

• How accurately does Royal Enfield Wingman locate the parked motorcycle?

  It depends on the GPS strength. At any time, there could be accuracy tolerance of 20m to 200m.

• Is the device covered within actual Vehicle warranty?

  Yes, The device is part of the motorcycle and covered under the actual vehicle warranty from the day of purchase.