Royal Enfield Wingman

Royal Enfield Wingman FAQ's

• What is Royal Enfield Wingman?

  Royal Enfield Wingman creates a close bond between the rider and the motorcycle by having a constant and seamless communication through the Royal Enfield App. The Royal Enfield Wingman takes care of both rider and the motorcycle all the times

• I don't have the Royal Enfield App; can I still access Royal Enfield Wingman?

  The Royal Enfield Wingman experience is exclusively accessible through the Royal Enfield App. However, the GRID team will continue to provide proactive support, even if you don’t have access to the app. To fully unlock the features and benefits of the Royal Enfield Wingman, we highly recommend logging into the Royal Enfield App.

• Does Royal Enfield Wingman work on both, Android and iOS?

  Yes, Royal Enfield Wingman can be accessed through the Royal Enfield App, which is available on both, Android and iOS.

• What are the features of Royal Enfield Wingman?

  The Royal Enfield Wingman is equipped with many features to support its riders, a few prominent one are as follows:
  
  a) Live tracking
  b) Last parked location
  c) Trip summary
  d) Vehicle Alerts
  e) Proactive support by the GRID team
  

• What is Proactive Support by the GRID team?

  In the event of a potential motorcycle failure resulting in an immovable situation, the GRID team will arrange Roadside Assistance to address the issue.

• What are the operation hours of the GRID team?

  GRID proactive support is available from 9 AM to 6 PM, while Roadside Assistance (RSA) is available 24/7 throughout the year.

• Should I subscribe to the Wingman after I purchase my motorcycle?

  The Royal Enfield Wingman includes a 5-year data subscription starting from the date of motorcycle purchase. After this period, the customer will need to renew the data subscription.

• Which motorycles are equipped with the Royal Enfield Wingman?

  The Royal Enfield Wingman is included as a standard accessory with the Super Meteor 650, Shotgun 650, and Bear 650. For the Himalayan and Guerrilla 450, it is available as an add-on accessory that can be purchased through the configurator at the time of booking on the website or at the dealership.

• Can I delete my rider history?

  Yes, the trips can be deleted from the RE App.

• For how long are trip reports saved and available for viewing?

  Currently trip reports, as old as 3 months can be saved and viewed. These reports can be accessed through the Royal Enfield App.

• How accurately does Royal Enfield Wingman locate the parked motorcycle?

  At any time, there could be accuracy tolerance of 20m to 200m, depending on the GPS strength.

• Is the device covered within actual Vehicle warranty?

  Yes, the device is part of the motorcycle and covered under the actual vehicle warranty from the day of purchase.