At Royal Enfield Rentals we ensure:

- Only legitimate businesses can partner with us

- Complete transparency on the partner services through the user rating and review

- A mechanism to compare different partners, models and prices to make an informed choice

- Transparent and secure payment

- Multiple modes of payments

A user should have attained minimum of 18 years of age and have a valid Indian Driving License.

You are requested to call us at 18002100008 and report the issue.

Booking a ride on Royal Enfield Wanderlust website is easy and hassle free. Begin by entering the start point of the journey, the start and end date and time, and the number of motorcycles you want to rent. You will be directed to listing page of motorcycles, select the ride(s) you like, enter the ride(s) details and make the payment to complete the transaction.

The pick- up and drop point for a ride is the same as the partner’s branch location mentioned while booking the ride. You can find the detailed address of the pick-up point under : My account>My Trips > Upcoming Trips. Alternatively, you can also find the detailed address of the pick-up point in the confirmation email sent to you after the booking.

A customer doesn't need any document for the booking, but to collect and motorcycle, the rider will have to show and submit a copy of a valid Indian driving license. If you are not an Indian citizen, you are required to have a valid International driving license.

Pick up and drop is not a standard service on Royal Enfield Rentals. However, a few rental partners offer pick and drop for an additional cost under their “Value Added Services.” We advise you to check the “Value Added Services” section of the rental partner before booking a motorcycle.

The refunds are issued only if the customer cancels the motorcycle before the ride start date and basis the individual rental operator’s cancellation policy. No refunds will be given in case a customer faces unfavourable weather conditions after the start of the trip. Therefore, we strongly recommend you to check the weather forecast before booking and prepare accordingly.

Each Rental partner has its own late return policy. You are advised to check the “Cancellation and late return policy” for your rental partner to know about the exact charges.

The motorcycle needs to be picked up and dropped off at the same location.

In such a case, you can choose to deny the alternate option and cancel the booking. You can then choose to make a fresh booking for the model of your choice.

Reach the pick up point at least 10 minutes prior to your trip start time. Once you reach the pick up point, perform a thorough check of the booked motorcycle and the documents. Clarify any confusion you may have with respect to the motorcycle or the documents with the rental partner. Once you are sure, share the trip start OTP sent to you with the partner to start the trip.

Your motorcycle will be reserved only for the time you have booked it for. Your motorcycle time starts and ends exactly as per the time chosen by you during the booking process.

A rental partner can have multiple branches within the same area. To find the exact location and distance to a branch with respect to any given point, click on the "check distance" feature on the partner screen's top right corner.

Yes, you can book multiple motorcycles with different rental partners for any date under the same booking id.

Click on the “check distance” feature in the top right corner of the partner screen to determine the exact distance between the pick-up point and any other location of your choice.

In case your booking was successful, you would have received a confirmation email carrying the booking details on your registered email-id. Alternatively, you can also find the confirmation details under My Account > My Trips > Upcoming Trips. If you cannot find the confirmation details or are unsure of the booking status, call our customer care at 18002100008 and explain the issue.

Since you can book multiple trips with different operators in a single booking, multiple OTPs allow you to start trips independent of each other. Additionally, it also allows you to verify each of the booked motorcycles separately.

Post comparing ratings and reviews, you can further narrow down the search based on the distance between your current location and the trip's starting point and consider information such as the motorcycle model and mileage to choose between the motorcycles offered by different rental partners.

We need each rider's contact information to share with them the OTP to start their respective trips with the rental partner. Additionally, we will also share your contact details with the partner 24 hours before the ride start time. This will enable the partner to keep you updated in case of any changes.

The emergency contact detail of a rider is the first point of contact the partner/ medical personnel will get in touch with in case of an emergency or mishap.

It is mandatory to give the emergency contact details for each of the riders. The required person will communicate with the Emergency contact person only in case of an emergency.

Yes, you can cancel the booking for a single rider. To do that, go to My Account > My Trips > Upcoming > Click on “view details” of the booking you want to cancel > Scroll down and click on “cancel booking” > Choose the rider you want to cancel the booking for > Tick on the reason for cancellation > Submit.