How do I check if I have the latest version of the app?
To ensure better app performance, it's essential to keep your app up-to-date. Visit the Google Play Store or the App Store to check for updates and install the latest version and access new features
You can find the app version in the app by following the below steps:
Open Royal Enfield app -> Go to Profile, at the bottom you will find the current app version.
Why can't I download the app from the Play Store/App Store?
If you're having trouble downloading the app, check if your smartphone has enough storage memory. Low storage space might be preventing the app from installing.
Can I preview my motorcycle customization in real-time?
Yes, with the MiY (Configurator) feature, you can customize your desired motorcycle, preview the final look in real-time, save your configuration, and revisit it later to make any desired changes before booking your motorcycle.
Can I view my motorcycle's complete service history on the app?
Yes, you can view your motorcycle's complete service history in the "Book Service" section of the app.
How do I register for a Royal Enfield ride or event through the app?
To register for a Royal Enfield ride or event, follow these steps:
1. Tap on "Rides" from the bottom navigation menu.
2. Browse the list of upcoming rides.
3. Select and register for your desired ride or event.
Why does my app suddenly close while navigating?
To prevent the app from closing unexpectedly, please check the following:
- Ensure that the app is not restricted in your device's Battery Saver settings.
- Verify that the app has all the necessary permissions. You can check and grant permissions in your device's Settings > Apps > Royal Enfield > Permissions.
Can I use the navigation feature without connecting the app to my vehicle?
No, the navigation feature is only available when the app is connected to your motorcycle's Tripper or Tripper Dash. Additionally, ensure that you have granted the app location permissions set to "Always Allow" to access navigation.
How do I onboard my Royal Enfield Motorcycle on the app?
Onboarding your vehicle is easy. Simply log in with your registered mobile number, and the app will automatically fetch your motorcycle details. This will give you instant access to a range of features, including service scheduling, roadside assistance, and more.
How to connect the tripper device to the App?
To connect your Tripper device, follow these steps:
- Tap on the Navigation icon on the bottom bar
- Share necessary permissions
- Tap on Connect
- Add new device
- Choose your device
How to cancel or reschedule my existing service appointment from the app?
You can cancel or reschedule your service appointment easily through the app by following the steps below.
To cancel or reschedule, follow these steps:
1. Go to the Book a Service page.
2. Locate your appointment under service tracking.
3. Use the cancel/reschedule options provided below.
Please note the following conditions:
- For Scheduled Services: Rescheduling is allowed anytime before the existing appointment date.
- For Unscheduled Services: Rescheduling or cancellation is allowed anytime before the existing appointment date.
What happens if I don't provide all permissions to the app after installing?
If you don't grant all permissions, certain features that rely on those permissions won't work properly. To enable these features, you can grant the required permissions at any time by following these steps:
Settings > Apps & Notifications > Royal Enfield > Permissions
Which devices are compatible with the Royal Enfield app?
The Royal Enfield App is compatible with:
- Android OS version 12 and above
- iOS 16 and above
For iOS devices, the app is best experienced on iPhone 12 and above.
What products are available in the Royal Enfield app?
The "Shop" section of the Royal Enfield App offers a curated collection of products, including motorcycle apparel, riding gear, and motorcycle accessories
Does the app track my motorcycle's live location?
Yes, the app allows you to track your motorcycle's live location. You can find this feature in the "Guide me to my Motorcycle" section.
Does the app offer roadside assistance for motorcycles?
Yes, the app provides roadside assistance for motorcycles. To access this feature:
1. Tap on "My RE".
2. Scroll down to the "Trip Summary" section.
3. Select the "Roadside Assistance" option.
Will I receive vehicle alerts on my phone when the app is closed?
Yes, you will receive critical vehicle alerts on your device even when the app is closed, as long as you have granted the app permission to send notifications.
What should I do if my map crashes while using the navigation feature?
If your map crashes during navigation, try the following steps:
- Ensure that your device's battery saver options are turned OFF.
- Check that there are no restrictions on using location services in the background.
To resume navigation, you have to reopen the navigation screen, search for your destination again and start the navigation.
How do I update my Tripper Dash Firmware?
To update your Tripper Dash Firmware, please watch our step-by-step tutorial video
How to track the status of my vehicle booking?
To track the status of your vehicle, you can go to Profile icon on top left > Click on Orders and Transaction > Tap on ‘order details’
