For 116 years, Royal Enfield has worked tirelessly to create and ensure a pure motorcycling experience for all its customers. In our endeavour to enhance the customer ownership experience and ensure you get immediate and hassle free service in case of an on-road emergency or in the event of a motorcycle breakdown, we’d like to introduce you to our latest offering: the Royal Enfield Roadside Assistance service.

Being offered through our partner Europ Assistance India Pvt. Ltd., our nationwide network of service providers and mechanics will be committed to help you 24/7 across India and will be reachable on our all India toll free number round the clock. Our RSA team will be able to assist you if you may need any of the following in case of an on-road emergency:

ON-SITE MINOR REPAIRS
VEHICLE ACCIDENT
BATTERY DRAIN
VEHICLE BREAKDOWN
INCORRECT FUELLING
FUEL DELIVERY
FLAT TYRE ASSISTANCE
KEY LOCKOUT
MEDICAL REFERRAL

ON-SITE MINOR REPAIRS

If your Royal Enfield motorcycle breaks down due to a minor mechanical or electrical fault and an immediate repair on the spot is deemed possible, Royal Enfield shall assist the user by arranging for a technician to reach the breakdown location. Royal Enfield will bear the labour and conveyance costs. However, the cost of material and spare parts, if required, to repair the motorcycle on the spot and any other incidental conveyance to obtain such material and spare parts, will have to be borne by the user. This service will be provided when the motorcycle is not in a position to be ridden to the nearest Service Centre (Unlimited KM).

VEHICLE ACCIDENT

If your Royal Enfield motorcycle meets with an accident while being ridden or breaks down due to a mechanical or electrical fault which cannot be repaired on the spot and becomes immobilised, Royal Enfield will assist you in making arrangements for the motorcycle to be towed to the nearest Royal Enfield Service Centre. Royal Enfield will bear the cost of towing till the nearest authorised Service Centre (limited to 100 Kms).

BATTERY DRAIN

In case of a weak or dead battery, Royal Enfield will assist the user in jumpstarting the motorcycle. In case the battery needs a replacement, the costs attached to the new battery will have to be borne by the user. Royal Enfield will assist you in making arrangements for the motorcycle to be towed to the nearest Royal Enfield Service Centre. Royal Enfield will bear the cost of towing till the nearest authorized Service Centre (limited to 100 Kms).

VEHICLE BREAKDOWN

If your Royal Enfield motorcycle breaks down due to a mechanical or electrical fault that cannot be repaired on the spot and becomes immobilised, we will assist you in making arrangements for the motorcycle to be towed to the nearest Royal Enfield Service Centre. Royal Enfield will bear the cost of towing till the nearest authorised dealership (limited to 100 Kms).

INCORRECT FUELLING

In the event of your Royal Enfield motorcycle being immobilised due to incorrect fuelling (adulterated fuel), we will assist you in making arrangements for the motorcycle to be towed to the nearest Royal Enfield Service Centre. Royal Enfield will bear the cost of towing till the nearest authorised Service Centre (limited to 100 Kms).

FUEL DELIVERY

If your Royal Enfield motorcycle runs out of fuel while riding and is immobilised, Royal Enfield shall deliver up to five litres of petrol at the location of the breakdown. The cost of fuel will be borne by the user.

FLAT TYRE ASSISTANCE

If your Royal Enfield motorcycle has a punctured or bust tyre, Royal Enfield will assist you by organizing for a motorcycle technician to get the tyre repaired. Royal Enfield will bear the labour cost and round trip conveyance of the service provider. The cost of the puncture will have to be borne by the user.

KEY LOCKOUT

If the key of your Royal Enfield motorcycle is broken, lost or misplaced, Royal Enfield will arrange for a replacement to be sent to the customer through courier to either his residence or oce after receiving the required authorisation. The customer may be requested to submit an identity proof at the time of delivery of the keys and all costs in the process will have to be borne by the customer.

MEDICAL REFERRAL

If requested, Royal Enfield will assist the customer in obtaining access to medical advice or treatment. Our team will refer the customer to the nearest appropriate medical centre for treatment. All costs related to the consultation and treatment will have to be borne by the customer. This service will only be on a referral basis and all payments shall be made directly by the customer to the medical service provider.

To purchase Roadside Assistance, please contact your nearest dealership

Locate nearest dealer

TERMS AND CONDITIONS

  1. To avail the service, the user will be required to call the RSA helpline and share all necessary information about his motorcycle.
  2. Emergency roadside assistance service is not available to motorcycles used for the purpose of racing, rallying, motor-sports, or in any instance where the motorcycle is not being used or ridden in accordance with applicable local laws and regulations.
  3. Royal Enfield Roadside Assistance subscription is available for motorcycles that are less than five years old from date of first invoice.
  4. This Emergency service is available only when the covered motorcycle breaks down while riding. It is not available for routine repairs or services at the user’s home or other location(s).
  5. Royal Enfield won’t be accountable, responsible or liable for any consequential damages arising out of repair on the spot or during towing or any other roadside assistance services.
  6. Royal Enfield shall make all possible efforts to locate and direct the nearest service provider to the user’s location. While we’ll try our best to ensure the service provider reaches the user within a reasonable period of time, in certain circumstances, time taken to reach the customer could be impacted by a variety of extraneous factors such as peak traffic, riots, extreme climatic conditions, national holidays, remote location, any other force majeure situation. Royal Enfield won’t be accountable or liable for delays by service provider in reaching the spot of breakdown.
  7. All disputes are subject to Chennai jurisdiction only.
  8. These terms and conditions are subject to change, Terms supplied to the customer shall apply.